FAQ

WHEELING ISLAND BETLUCKY MOBILE SPORTS APP FAQ

  1. Where can I sign up for the BetLucky SportsBook app?

Where can’t you sign up?? Have a smartphone? Just go to betlucky.com from your mobile device and click the download button.

You can sign up from your couch while you’re watching sports. On a bad date? Whip out your phone and click here. You must be in the state of West Virginia to place a bet, but you can sign up anywhere!  

  1. What information is needed to sign up for the mobile SportsBook app?

Signing up is easy.  Once you download the app, simply scan your government issued ID, like a Drivers license, US Passport or Permanent resident card. Then check to make sure we got all your information right on the registration form and click submit.  

Don’t have an ID handy? Don’t worry, you can fill in your information the old fashioned way. The information you provide helps us identify you, and provide the safest sports betting experience possible.

  1. How can I fund my BetLucky account?

Now that you’ve opened your brand new account, you’re one small step from getting in on the action. Use one of our convenient in-app deposit options like Lucky North Play+ to fund your account for as little as $10. You can also load your account at your local convenience store using PayNearMe. Click here to find your closest PayNearMe location.  

If you’re in our neck of the woods to watch the games on the big screens at Wheeling Island Hotel-Casino-Racetrack, we also accept cash at the SportsBook. Even though we know you’re good for it, we can’t go with IOUs.

All deposits and withdrawals made at the BetLucky SportsBook located inside the Wheeling Island Hotel-Casino-Racetrack are subject to business hours:

  • Monday: 10am – 1am ET
  • Tuesday: 12pm – 12am ET
  • Wednesday: 12pm – 12am ET
  • Thursday: 12pm – 12am ET
  • Friday: 11am – 2am ET
  • Saturday: 10am – 2am ET
  • Sunday: 9am – 12am ET

Patrons can bet on sports at the Wheeling Island Casino Sportsbook and Mardi Gras Casino Sportsbook, as well as within the BetLucky app. Below are the hours of operation:

BetLucky App Hours for both Wheeling Island and Mardi Gras are open for betting:

  • Monday: 11am – 3am ET
  • Tuesday: 12pm – 3am ET
  • Wednesday: 12pm – 3am ET
  • Thursday: 12pm – 3am ET
  • Friday: 11am – 3am ET
  • Saturday: 10am – 3am ET
  • Sunday: 9am – 3am ET

If you’re on the other side of West Virginia near Charleston, you can head to our sister property Mardi Gras Casino & Resort to visit our sports and racebook during normal SportsBook business hours:

  • Monday – Friday: 12pm to 3:30am ET
  • Saturday & Sunday: 10am to 3:30am ET
  1. What devices can I use?

BetLucky is available on iPhone 4S and higher using iOS 12 and Android 7.0 and higher using OSV4.2. Just go to www.betlucky.com to download.

  1. How do I install the BetLucky SportsBook mobile sports app?

It’s easy to get into sports betting heaven. From your Apple iOS or Android device, simply click on the download link at the top of www.betlucky.com.

For Apple iOS installation:

  1. Once you tap on the link on BetLucky.com, you will then be taken to the iOS App store
  2. Once you see the BetLucky app in the App store, tap on “GET” on the far right
  3. If you have Toud ID installed, you may need to use your thumbprint to download the app
  4. Once the app has successfully downloaded, tap open and you can begin registration

For Android install:

The Google Play Store doesn’t allow wagering apps yet, so you will be downloading the Android app directly from us. During the download process, a security message will notify you of this, but don’t worry, our app is secure and won’t harm your device.

  1. Tap “Download  BetLucky” from BetLucky.com to download the Android Installer
  2. An arrow will appear at the top of your screen while the Installer is being downloaded
  3. Once finished, slide your finger down from the top of your screen then tap on the BetLucky Installer. You can also go to “files” and “downloads” to find it as well.
  4. If you get a security prompt, please tap “settings” then “allow all from this source”
  5. Tap “<” to return to the download, or return to “file” and “downloads” to continue
  6. Once you return to the BetLucky installer, tap on “Install” to download the app
  1. Where can I place bets?

If you want to bet with BetLucky, just make sure you’re inside the state borders of West Virginia. We use geolocation technologies to triangulate your location and determine whether you’re able to place a bet. If you are not in West Virginia, you will see an error message notifying you that your bet could not be placed.

Taking a trip out of state? You’ll still be able to make deposits, withdrawals and view betting results!

  1. What can I bet on?

Legally bet on football, basketball, hockey, baseball, college football, golf, car racing, non-US soccer, tennis and womens basketball.

  1. What types of bets are available?

Money Line – The odds of a team winning the game outright

Ex: Yankees -240 (bet 240 to win 100) vs Red Sox +300 (bet 100 to win 300)

Point Spreads – The odds of a team winning or losing by a certain margin ex: Steelers -7 (favorite) vs Browns +7 (underdog)

Total (Over/Under) – The total number of points scored by both teams

Straight bet – when you bet on the spread, money line, or total of single game, you’re making what is referred to as a ‘straight bet’

Parlay – bet on two or more point spreads, totals or money lines. Combining bets into a parlay means a bigger payout – but you’ve gotta win them all!

Round Robin – Like the Lions, Tigers, and Bears (oh my)? A round robin let’s you bet on all parlay combinations of those three teams with a single click

Future Bet – This means the outcome of your bet will be determined at a future date. Think this is the year the Browns make the playoffs?  LeBron takes the Lakers to the NBA Finals? Have the excitement of an entire season by making a Future Bet.

  1. Can I void a bet?

You cannot void a bet within the mobile sports app. Please review bets before you confirm.

  1. What are the betting limits?

Our BetLucky SportsBook management sets limits.  They vary by sport and sporting event. Custom limits may be administered on a case by case basis.

  1. Can I view my pending bets?

Make sure you’re logged in to the app with your password, fingerprint or PIN. Once inside your Accounts section, simply tap on your email below your account balance, and you’re there! Check out your betting summary including Pending and Historical bets all in the same place.

  1. Who do I contact for assistance concerning my account?

Please contact support@betlucky.com or call our customer service team at (866) 807-4007. We look forward to hearing from you.

  1. How do I set up fingerprint log in?

After you log in for the first time, go to the My Account  section on your lower navigation menu and select ‘Set Biometrics.’ You can then add your fingerprint, or a PIN. If you’ve already saved your fingerprint to your phone, you’re good to go! If not, just go to the settings on your phone to add one.

  1. I forgot my password. Help!

Don’t worry. We’ve forgotten our password before, too! Select ‘I forgot my password’ on the log-in screen and follow the easy steps to reset it. If you have a problem, contact support at support@betlucky.com. or call us at (866) 807-4007. We are here to help, just don’t ask us what team to bet on.

  1. How do I withdraw my winnings?  

Just like when you deposited, select the Account section of the app and choose from one of our simple withdrawal options. Although, you can also make a request from the Wheeling Island BetLucky app, to pick up your cash at the Wheeling Island Hotel-Casino-Racetrack Sportsbook cage.

  1. How do I use my free bet?

We like giving out freebies from time to time. When you go to place a bet, instead of using cash, you’ll be given the option to use your free bets instead.

  1. How do I see my upcoming bets or bets I won?

From your Accounts Section, you can tap on your email to be taken to your Pending and History section. Your “Pending” bets are those that have been placed but the outcome of the game has not yet been determined. Under “History” you can find bets that have been completed and the outcome has been finalized. Simply click on a bet you want to review in either section for a complete breakdown of odds, event times and outcomes.

  1. What are the maximum payouts per bet?

Maximum payouts will vary on game and bet type at BetLucky’s discretion as stated in the House Rules.

  1. What is the Lucky North Club?

Currently only available at Wheeling Island Hotel-Casino-Racetrack and in the Wheeling Island BetLucky App, every bet you make at BetLucky will earn you Lucky North Club Points. Every $10 in bets placed on your favorite teams on the BetLucky app will earn you 1 point, earn 100 points and get $1 in Lucky North rewards!

  1. Where can I find out what’s happening at Wheeling Island Hotel-Casino-Racetrack?

Visit promotions and entertainment for all upcoming events, and remember, we are racing every Wednesday through Sunday!

  1. What is Wheeling Island Hotel-Casino-Racetrack?

Located in Wheeling, West Virginia, Wheeling Island Hotel-Casino-Racetrack is the area’s premier gaming and entertainment destination. The property offers more than 1,100 slot machines, a nine-table poker room, 24 table games, a state-of-the-art sports bar and betting area, a 151-room luxury hotel, live greyhound racing, a 1,000-seat showroom, fine dining at the Pointe Sea & Steak and casual fare at the All-You-Can-Eat Buffet & Food Court.

The Wheeling Feeling is always in abundance with promotions running daily, free weekend entertainment and nationally recognized acts performing monthly in our showroom.

  1. What if I think I have a problem with gambling?

At BetLucky, we believe that playing responsibly is the name of the game. It is our goal to do all we can to create a safe environment for our players, and help them play within their means. Please visit our Responsible Gaming section in the app by going to Sports > Settings (gear at the bottom left of the screen) > Responsible Gaming. There you will be able to access helpful links on problem gambling, set weekly wager, loss and deposit limits, enroll in Self-Exclusion or close your account.

Must be 21+ and located in West Virginia to bet. All sports wagers regulated by the West Virginia Lottery. Please play responsibly. If you or someone you know has a problem with gambling, call 1-800-GAMBLER (1-800-426-2537).